Account Deletion & Data Removal Policy

Effective Date: 1 January 2025

Last Updated: 27 November 2025

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This Account Deletion & Data Removal Policy explains how users can delete their ProTalkie account, what data is deleted, and how long the process takes.

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This policy supplements our Privacy Policy, GDPR Rights, and CCPA/CPRA Rights.

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1. How to Delete Your ProTalkie Account

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You can request deletion of your account at any time directly inside the ProTalkie app:

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Steps

1. Open ProTalkie

2. Tap Settings icon (bottom-right) to open Settings Page

3. Tap Delete Account

4. Confirm your deletion request

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Once confirmed, your deletion request is immediately queued for processing.

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2. What Happens When You Delete Your Account

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When you delete your account, we:

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Immediately:

• Log you out

• Mark your account for deletion

• Disable message delivery to your account

• Begin erasing associated data from backend systems

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Within 30 days:

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All personal data associated with your account is permanently deleted, including:

• Your account information (name, phone number, profile details)

• Your contacts sync data

• Your authentication identifiers

• Your device information

• Your usage logs & crash diagnostics (where applicable)

• Your push notification tokens

• Encrypted media stored on cloud servers (AWS)

• Any associated metadata

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Once deleted, your data cannot be recovered.

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3. What Happens to Your Messages and Media

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ProTalkie uses end-to-end encryption (E2EE), meaning:

• We do not have access to your message content

• We do not store decryption keys

• We cannot read or restore messages after deletion

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When you delete your account:

• Message content stored on our servers is deleted permanently (encrypted blobs removed from AWS)

• Message content on other users’ devices remains unless they delete it — this is the nature of E2EE messaging

• We cannot remove messages from recipients’ devices

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4. Data We Cannot Delete

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Due to technical and legal requirements, certain data cannot be removed even after account deletion:

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4.1 Data Required for Security & Compliance

We may retain minimal, non-identifying technical logs for:

• Security monitoring

• Fraud prevention

• Abuse detection

• Legal compliance

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These logs do not contain:

• Message content

• User profile data

• Contact information

• Encryption keys

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4.2 Data Stored on Another User’s Device

We cannot delete:

• Messages you previously sent (they are E2EE and stored only on the recipient’s device)

• Media files recipients saved manually

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4.3 Backups Stored on Your Device

We have no access to:

• Local device backups

• Phone OS backups (iCloud/Google backup)

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These must be managed by you.

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5. Recovery After Account Deletion

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Once deletion is confirmed:

• You cannot reverse the process

• You must create a new account to use ProTalkie again

• Deleted accounts cannot be restored

• Deleted data cannot be recovered

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This is a permanent action.

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6. Timeframe for Deletion

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We aim to delete all personal data within:

Standard Deletion Window:

Up to 30 days from the time of request.

In rare cases (system delays, legal holds)

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Data deletion may take up to 90 days, limited to scenarios such as:

• System integrity checks

• Server synchronization delays

• Legal or fraud investigations

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We always minimize retention to the shortest period legally and operationally possible.

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7. Verification Requirements

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To protect your account, we may:

• Require phone verification

• Request identity confirmation

• Reject fraudulent or unauthorized deletion attempts

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We will never ask for passwords or sensitive personal details.

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8. How to Request Deletion if You Don’t Have App Access

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If you lost access to the phone or app, contact:

Email: admin@pplsttech.com
Subject: Account Deletion Request

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You must include:

• Your phone number

• Verification code (sent via SMS)

• Confirmation that you want to delete your account

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We may request additional verification for security.

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9. Legal Exceptions

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We may delay or deny deletion if:

• Required to comply with law enforcement

• Involved in active fraud or abuse investigations

• Needed for safety/security reasons

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We only retain the minimum legally required data.

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10. Children's Accounts

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If a parent or guardian contacts us to delete a child’s account:

• We delete the account within 7 days

• All associated data is permanently erased

• We notify the guardian when completed

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See our Children’s Privacy Policy for details.

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11. Contact Us

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If you have questions about account deletion or data removal:

PPLST Tech Private Limited
Email: admin@pplsttech.com