GDPR User Rights

Effective Date: 1 January 2025
Last Updated: 27 November 2025

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This page explains the rights available to users in the European Union (EU) and the United Kingdom (UK) under the General Data Protection Regulation (GDPR) and UK GDPR.

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PPLST Tech Private Limited (“we,” “our,” “us”) is committed to giving you full control over your personal data when using ProTalkie.

 

1. Your Rights Under GDPR

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If you live in the EU/EEA or the UK, you have the following rights with respect to your personal data:

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1.1 Right to Access (Article 15)

You may request:

• Confirmation of whether we process your personal data

• A copy of the personal data we hold about you

• Information about how your data is used, stored, and shared

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1.2 Right to Rectification (Article 16)

You may request correction of:

• Incorrect personal information

• Incomplete information

Examples:
Updating your name, profile details, or phone number.

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1.3 Right to Erasure (“Right to Be Forgotten”) (Article 17)

You can request deletion of your personal data in these circumstances:

• Your data is no longer needed

• You withdraw consent

• You object to processing

• Data was unlawfully processed

When you delete your ProTalkie account, all your personal data, messages, and media are permanently deleted within 30 days.

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1.4 Right to Restrict Processing (Article 18)

You may request that we temporarily limit how your data is processed, such as:

• When verifying accuracy

• When you object but the request is under review

• When processing is unlawful but you prefer restriction over deletion

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1.5 Right to Data Portability (Article 20)

You may request certain personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.

Examples:

• Phone number

• Account information

• Basic profile details

Encrypted messages cannot be ported, as we cannot decrypt them.

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1.6 Right to Object (Article 21)

You may object to:

• The use of your data for legitimate interest purposes

• Any type of profiling (ProTalkie does not use profiling)

Upon objection, we will stop processing unless we have compelling legal grounds.

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1.7 Right to Withdraw Consent (Article 7)

If processing is based on your consent, you may withdraw it at any time.

Examples:

• Turning off contact sync

• Revoking permissions in device settings

• Disabling notifications

This does not affect data processed before consent withdrawal.

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1.8 Rights Related to Automated Decision-Making (Article 22)

ProTalkie does not use algorithms that make decisions affecting you without human involvement.

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2. How to Exercise Your GDPR Rights

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You can submit a GDPR request by contacting us:

Email: admin@pplsttech.com
Subject Line: “GDPR Request – [Your Country]”

We may need to verify your identity for security purposes. We typically respond within 30 days, as required by GDPR.

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3. Our Legal Bases for Processing (Article 6)

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We process your data under the following lawful bases:

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Purpose                                                                 Legal Basis

Delivering messages and talkies -                          Performance of Contract

Managing your account -                                        Performance of Contract

Contact sync & friend discovery -                           Consent

Analytics & crash reports -                                      Legitimate Interest

Security & fraud prevention -                                   Legitimate Interest / Legal Obligation

Legal compliance -                                                  Legal Obligation

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We only use consent when legally required.

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4. International Data Transfers (Articles 44–49)

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Because our services use:

• Firebase (US)

• AWS (Asia-South)

Your data may be transferred outside the EU/UK.

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We rely on:

• Standard Contractual Clauses (SCCs)

• Additional security measures

• Data minimization

• End-to-end encryption for message content

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More details are in our International Data Transfer Statement.

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5. Your Right to Lodge a Complaint

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You may file a complaint with your local Data Protection Authority (DPA) if you believe your rights were violated.

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A list of EU DPAs is available here: https://edpb.europa.eu/about-edpb/board/members_en

UK users can contact: Information Commissioner’s Office (ICO) https://ico.org.uk

We encourage contacting us first so we can resolve your concerns quickly.

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6. Contact Us (GDPR Queries)

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PPLST Tech Private Limited
Email: admin@pplsttech.com

A formal EU/UK representative will be appointed if legally required in the future.