Privacy Policy

Effective Date: 1 January 2025
Last Updated: 27 November 2025

PPLST Tech Private Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how ProTalkie (“the App”) collects, uses, stores, and protects your information. By downloading or using ProTalkie, you agree to the practices described here. If you do not agree, please do not use the App.

1. Information We Collect

We collect only the information required to operate and improve ProTalkie.

1.1 Information You Provide

Account Information
Phone number
Name
Profile photo
Voice Messages
Voice recordings you send or receive
Media shared in chats (photos, videos, documents)
These may be stored on AWS (Asia-South), until you delete them
Contacts - If you allow access, we upload phone numbers from your contact list to securely match friends already using ProTalkie. We do not upload names, emails, or notes. Contact data is encrypted during transit
User preferences for notifications or app settings

1.2 Information We Automatically Collect

Usage Data
Features used
Session duration
In-app actions (e.g., enabling Walkie-Talkie Mode)
Device & Technical Data
Device model
Operating system & version
Language & region
IP address
Crash logs and diagnostics (via Firebase Crashlytics)
Metadata

Metadata about messages is stored in plaintext:

Timestamps
File size
Message status
Content remains fully encrypted end-to-end.

1.3 Authentication & Verification

Phone number verification through Firebase Auth or 2Factor SMS
Device tokens for push notifications (APNS & FCM)

2. End-to-End Encryption (E2EE)

All messages—including voice notes, photos, videos, files, and text—are end-to-end encrypted.

How it works:

Encryption & decryption happen only on your device
Keys are stored only on-device
We cannot access, read, or listen to your messages
Media is encrypted client-side before upload

Important:

Metadata (timestamps, file size, message ID) is not E2EE but is protected via secure server storage.

3. How We Use Information

We use your information to:

Deliver Talkies instantly
Provide chat, friend connections, and Walkie-Talkie Mode
Sync contacts and show which friends use the app
Detect and fix app crashes
Improve performance and security
Send relevant notifications
Prevent spam, abuse, and fraud
Comply with legal requirements

We do not:

Sell your data
Share your data for advertising
Use your content for training AI
Use third-party advertising SDKs

4. How Your Information Is Stored

Storage Locations

Firebase (US region)
AWS (Asia-South)

Voice Messages & Media

Stored on AWS S3
Not encrypted at rest on server (but encrypted end-to-end before upload)
Deleted instantly from servers if you delete them in the app

Backups

We do not keep undeleted or hidden backups of your messages.

5. Data Retention

We retain data only for as long as needed:

Messages & media: indefinitely, until you delete them
Metadata: retained for app functioning
Analytics & logs: retained per Firebase’s standard retention
Account data: deleted within 30 days of account deletion request
No residual data is kept after deletion

6. Account Deletion

When you delete your account:

All messages, media, contacts, and personal data are scheduled for deletion
Your data is fully erased from our systems within 30 days
This process cannot be reversed
We retain no metadata for spam/fraud prevention

7. Sharing of Information

We share personal data only in these cases:

With intended recipients
The friends or groups you send messages to
With service providers
Firebase (analytics, crash logs, authentication)
AWS (media storage)
APNS & FCM (push notifications)
Legal Requirements

We may share limited data (never message content) if required by:

Court orders
Law enforcement (valid legal process only)
Business Transfers
If we merge, acquire, or restructure, data may transfer to the new entity.

We never sell or trade your personal information.

8. Children’s Privacy

ProTalkie is not intended for users under 13

Users in the EU/UK must be 16+ unless parental consent is provided
We do not knowingly collect data from children
If a child is found using the app, we delete the account and all data

9. International Data Transfers

Data may be transferred to:

The United States (Firebase)
India / Asia-South (AWS)

We ensure compliance using:

Standard Contractual Clauses (GDPR)
Adequacy mechanisms
DPDP India transfer requirements
Appropriate safeguards on all processing

10. Security Measures

We use industry standards to protect your data:

End-to-end encryption for messages
HTTPS for all communication
Encrypted media uploads
Secure key storage
Regular security audits
Strict access controls
No plaintext passwords or sensitive data

11. Your Rights

Depending on your region, you may have:

Right to access data
Right to correct data
Right to delete data
Right to restrict processing
Right to data portability
Right to opt-out (CCPA/CPRA)
Right to withdraw consent
Right to complain to a regulator

You can exercise these by contacting us at admin@pplsttech.com

12. California Privacy Rights (CCPA/CPRA)

California residents may:

Request to know what personal data we collect
Request deletion
Request correction
Opt-out of sale/sharing (ProTalkie does not sell or share data)
A “Do Not Sell My Info” link will be provided if required.

13. EU/UK GDPR Rights

You have rights to:

Access
Rectification
Erasure (“Right to Be Forgotten”)
Restriction of processing
Data portability
Objection
Complaint to your Data Protection Authority

Legal bases we rely on:

Consent
Performance of contract
Legitimate interests
Legal obligation

14. Changes to This Policy

We may update this policy. Major changes will be notified in-app. The latest version will always be available on iOS and Android Stores.

15. Contact Us

For questions, privacy requests, or data concerns:

PPLST Tech Private Limited
Email: admin@pplsttech.com